How Making a Claim Works

Are you considering to make a claim for a flight? The process of making a claim with Flight Serenity is easy and straightforward. After you have entered your flight details on our website we will handle the rest for you. If it is necessary, our solicitors will take the case to court on you behalf and all court fees will be paid by us. Your claim will be examined to see if it is eligibile for flight compensation under the EU Regulation 261/2004. Once that is done, we will negotiate with the airline on your behalf and afterwards send the settlement to you.

EU Regulation 261/2004

Legislation states that if, within the last 6 years, you experience a delayed, overbooked, cancelled or re-routed flight causing you to arrive later than 3 hours after the original arrival time, you are entitled to compensation. The flight needs to have departed from an EU airport, or arrived at an EU airport using an EU carrier. For flights that are within the EU, you are eligible to claim €250 / £210 if the flight distance was 1,500km and €400 / £340 if the flight distance exceeded 1,500km. If the flight was between an EU and a non-EU airport, you are able to claim up to €600 / £510 if the flight distance exceeded 3,500km. The final compensation amount in GBP is converted from the EURO amount and depends on the exchange rate from the day of the flight.